Report from South China Morning Post:
"When I first learnt that Haidilao was going to employ robots and become the world’s first “smart hotpot restaurant,” my first reaction was not excitement but worry.
As a self-anointed hotpot connoisseur who has patronised the Beijing-based chain’s restaurants 33 times in less than two years, I believe that friendly and meticulous service was what made Haidilao what it is today. Can robots, with their preprogrammed responses, cater to China’s demanding hotpot warriors?
The restaurant chain’s good service is legendary within the food and beverage industry in China. If a waiter sees a patron having hotpot alone, he or she will place a big cuddly soft toy in the seat opposite you so that you feel less lonely. Having your birthday? Here is a bowl of free noodles and a birthday song."
Original link: https://www.scmp.com/tech/article/2171402/first-hand-review-haidilaos-smart-hotpot-restaurant-beijing